Care & Safety

Safety first | Always

Some essential tips for a happy candle life!

Thanks for purchasing one of our wood wick, soy candles. We want you to get the best from your new purchase and have some cool ways you can care for your candle.

Handmade scented soy wax candles in the UK

How to light and use your wood wick candle 

  • Wood wick candles are a little tricky to light due to the wood being thick and dry. Make sure to light the entire edge of the wick. You might need to do this by lighting both corners of the crown, one at a time.
  • The first burn is very important as this sets the stage for your candles life, burn for at least two hours.
  • Then each time you burn your candle, burn it long enough for the wax to pool all the way to the edges of the candle. This increases the longevity of the candle, and prevents tunnelling - it’s super important, as once your candle starts to tunnel, it’s really difficult to fix. You therefore won’t get the same burn time from the your beautiful candle.
  • Make sure to continuously trim the wick before lighting the candle each time after the first burn, so that it’s around 0.5cm above the surface of the wax. If your wick is too long, it may smoke when burned, or burn too high. Check out our IG for some useful videos on wick trimming.

Candle performance and scent throw 

  • For best results, light your candle an hour prior to your intended use of the room, to ensure circulation of the fragrance.
  • As they burn more slowly, the scent is gradually released; there won't be an immediate wave of strong scent. This creates a more pleasant atmosphere for most people.
  • Don’t position your candle near a draft, open windows, air conditioners, etc. Too much oxygen can cause the flame to burn erratically, and cause the candle to smoke and flicker.

Safely using your wood wick candle

  • Safety basics: NEVER leave a burning candle unattended; NEVER burn your wood wick candle for more than four hours at a time; do not burn candles on or near anything that could catch fire.
  • The fragrance oils contain some chemicals that carry risk of allergens etc. so it’s essential to read the product description on the website, or the safety sticker on the candle, before usage.
  • Always leave at least 10cm between burning candles. Burn out of reach of pets and children. Don’t try to eat the wax even if it smells delicious.

Troubleshooting | If your wood wick candle is smoking, burning with too high flame or tunnelling

If your wood wick candle is smoking, then there’s one of three potential issues at play. Smoking - visible smoke coming off the wick for an extended period - can be caused by:

  • the candle being positioned in the vicinity of a draught, near a window, or near air conditioning or an extractor fan.
  • the wick not being trimmed prior to use (as noted above, your wick should be trimmed between to 0.5cm to 1cm high prior to burning).
  • the candle has been burning for too long, and there’s too much wick exposed.

In all three cases, we recommend extinguishing the candle safely, and correcting for the error above.

In the event that your candling is tunnelling, or burrowing - that is, the area around the wick is recessing quicker than the outer edges of the candle, creating a situation where there’s a large and deepening hole in the edge of the candle - then this is caused by burning the candle for too short a window.

Each time you use your candle, you should burn it such that the wax pools to the edge of the container. Wood wick candles burn quicker than cotton wicks, and you’ll most often find that a couple of hours of burning will achieve a full pool across the top of the candle. It’s very hard to correct for this error once the candle has been burned into a tunnelling condition, so it’s important to observe this rule each time you burn the candle.

Our candles are thoroughly externally tested for every aspect of their performance. If there’s any issue with the performance of the candle, then please don’t hesitate to get in touch.